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Heritage, uniqueness and innovative spirit drive us to conquer the highest peaks of excellence.
Thanks to our numerous online and in-store services, you will be able to enjoy a seamless shopping experience.
Online orders can be placed using a wide range of secure payment methods and delivery options. You may choose to have them delivered at a private address or even schedule a customer pick-up option if in our local area.
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the Client Service area.
Registered clients will also find all available updates in real-time through the Order Confirmation email, and the Shipping Confirmation email.
If you need advice or assistance, simply contact our Client Service to get started. Our style advisors are there for you!
When getting together at thecheckout of your new order, you can choose to receive a direct payment link to your email. You will finalize the payment operation with one click, in the safest way!
Being an exclusive, one-of-a-kind service, we are only taking on a limited number of orders. Should we be temporarily unable to fulfill your request, we invite you to join our waiting list. We will notify you as soon as we are able to take on new customization requests.
Once the order has been placed, your proposed personalization will be thoroughly reviewed. In case any wording or content does not comply with our Legal Disclaimers , the order will be cancelled and refunded via the same payment method selected at checkout.
In case your order is cancelled, we invite you to place a new order of the same options.
For more information, please check out our " Terms Of Service " section, and feel free not to hesitate in contacting our Client Service.
Your style is one-of-a-kind and created just for you. Custom items might take from 4 to 8 weeks to ship.
The estimated delivery time of our products is indicated by the email you provided us at checkout by tracking updates.
Example; order by November 16th to receive by December 19th. If your residency is located in another country outside of the United States, time can vary.
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates on your "My Reussir account".
As soon as your piece is ready to be shipped, we will inform you via email.
If your order includes different items, each product will be shipped to you as soon as it is available at our warehouse.
If you need further assistance or if you have any questions about your product, you may:
• Visit the authorized retailer where the item was purchased.
• For online purchases or purchases from other stores, you can contact our Client Service by filling in the following "Aftercare Form".
Please remember to gather all possible details in order to be properly assisted.
We kindly inform you that not all repairs are possible, however we will do our best to offer the best possible assistance.
In our products sections you may find some tips for item care and maintenance.
Care instructions can be found on:
• Composition & Care information listed in the item descriptions of our products sections.
For proper care, instructions on the garment's internal label should be strictly followed.
Avoid contact with oil or heavily alcohol-based substances such as certain (not all) perfumes, cosmetics, hand sanitizers, which might impact the fabric and cause unremovable stains.
In case of large stains, we recommend to clean the item promptly to avoid the stain penetrating inside the garment materials.
Before cleaning we recommendcovering accessories (e.g. zippers, zipper pull tabs, buttons, prints, etc...) to avoid possible damages to item fabric or to accessories during the cleansing process.
Contact with heavily textured surfaces might damage fabric, cause pulled threads and scratches on areas of greatest use and on edges. We recommend to avoid such surfaces to preserve item integrity.
Store your item in a cool dry place and avoid prolonged exposure to direct light, heat or moisture sources.
Over-packing and folds can permanently ruin embroideries, artwork, pearls, studs, real and fake fur, leather inserts and other delicate parts. We advise careful storage.
It is also suggested to take the item out from storage and let the item breathe from time to time.